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FAQ

Customer FAQs / Resources

Frequently asked questions

Everything you need to know about the product and billing.

  • Pronunciation API: 30s.
  • Scripted API: 60s.
  • Unscripted API: 2 minutes.

Absolutely, we offer a 7 day free API trial to everyone.

No, we are a technology company and do not provide content or lesson plans.

We don't provide a front end for the APIs but we do provide a copy of our demo code. You can download it here.

Sure, you can ping our APIs with any content! Pick and choose what you like your students to be assessed on.

98.5% but check here for historical data to see our uptime.

Our APIs are platform-agnostic and integrate into any platform, web or mobile app.

We currently have a plugin available for Moodle, on top of the regular APIs. See more here.

We don’t offer an offline mode at the moment.

Latency of results is related to the length of the audio submitted and the packet size of the audio sent for processing:

  • Pronunciation API: 1-5s.
  • Scripted API: 2-6s.
  • Unscripted API: 4-20s.

Our pricing is based on 15-second blocks of audio. See here for more detail.

Via the dashboard in the developer portal.

  • You can find our full API documentation for the APIs here.
  • If you need more help, click on the chat bubble at the bottom right of the Developer Portal - we’ve trained our AI support bot on our documentation.

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